Enhanced Customer Service


Outstanding Customer Experience

 

Gerardo Diovisalvi founded DioMet from nothing as a start-up, family-run concern over 25 years ago. Ever since then, the Diovisalvi family have made sure to keep the business very much in-house and local to the community of Sheffield in which it was founded, expanding only on its UK project catchment area and relying on only the minimum required number of skilled and professional outside hands  to ensure production of the highest quality products.

This small-scale focus ensures that you as the customer are a much greater influence on the development and production of your own product than would be possible on the High Street. DioMet afford much more scope for you to obtain the exact product that you desire – at the most affordable price – in sharp contrast to the more standard ‘mass-production, big-profit’ approach adopted by general, national outlets. While these concerns focus on researching large groups of customers before creating the most limited range possible to suit the most number of people –  which often leads to disappointment – DioMet focuses on practically-limitless bespoke options to suit the fewest number of people – namely, you as the individual customer.

When ordering from DioMet, you will never be made to feel like a number or a set of data, where your wishes are used to create products that are vaguely like what you wanted but become devoid of the intricacies and details which most appealed to you. Our small employee base means you can easily get to know and trust in the professional team working for you. Every name and role in our business can to put to a friendly face within the one location. No matter what your ideas or your particular requirements, our friendly and helpful staff are available and open to entertain your visions for your property or business premises. We will never turn you away at the first time of asking and say ‘Sorry, we don’t do that’ if you want a product to suit your own particular design ideas; we pride ourselves on valuing our customers over profit through providing a bespoke service to suit your needs.

DioMet would not have been allowed to reach the highly reputable and market leading position that it currently enjoys without recognising the importance of the customer as the essential cornerstone of everyday practice. Mirroring how any small, start-up business grows and develops, DioMet relied first on providing its early customers with the most professional, efficient and high-quality service possible, and second on word-of-mouth, via satisfied customers telling their families, friends and colleagues that DioMet was a company to be trusted and relied upon when it came to providing exceptional quality metalwork products and services for affordable prices.

Neither our focus on putting the customer first, or our commitment to professionally providing high-quality products and services have changed in the past 25 years, meaning the growth and contemporary success of our business can be attributed to the glowing recommendations provided by our ever-snowballing group of highly satisfied customers. Without knowledge of DioMet as a company to be trusted to provide affordable metalwork products and services efficiently and quickly, potential customers would have been forgiven for looking elsewhere. However, over the past two decades and more, fewer and fewer have done so, and as their testimonials demonstrate, for good reason.

 

“Fantastic work!... the guys at DioMet produced us Juliette Balconies for a hotel conversion that we have just completed. The quality, price and service were outstanding. Would not hesitate in using them again and recommending them to others.”

 

“I used Diomet to design, build & install glass/ stainless steel balustrades for my raised patio. From start to finish the service, product & price was nothing short of excellent, every question asked was answered, no matter how small, Rob took time to explain everything in detail. I would be happy to recommend to anyone.”

 

Hi, I just wanted to thank you for your help with our recent order, we were delighted with the price, the service and the product. The balcony, which the glass was for looks fantastic and we have been recommending your company to everyone who comes.”

 

For over 50 more Customer Testimonials and emails, please visit diometonline.co.uk/testimonials.

 

For general enquiries and more information on all DioMet products and services, please call 0114 243 9009, use the contact form at diometonline.co.uk/contact or e-mail sales@diometonline.co.uk. 

 

Further Reading : 

 

About Dio-Met Fabrications

Meet The Team

Dio-Met Reviews / Testimonials

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