Returns Information

Under the UK Distance Selling Regulations 2000 you have the right to change your mind and return unwanted goods to us within seven days. You will receive a refund to the value of the price paid for the goods. Goods must be in their original packaging and unused. If unwanted goods are to be returned we strongly recommend you obtain a free certificate of postage from the post office as you are responsible for your parcel until it has been received by us. Delivery costs will not be refunded.

Faulty goods can be returned for exchange or repair at the manufacturer’s discretion within 12 months from date of purchase. We cannot accept an item returned as faulty if care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse (this includes ineffective or non-cleaning of the product ). All items returned must be in a clean and dry condition.  Please note you must attach proof of purchase with your goods. If faulty goods are to be returned we strongly recommend you obtain a free certificate of postage from the post office as you are responsible for your parcel until it has been received by us. Delivery costs for goods found to be faulty will be refunded.  

Before returning any goods please obtain a returns authorisation number via an e-mail to us or contact our sales team during working hours on 0114 242 4950. This is for your own protection and ensures goods are tracked back into our warehouse and identified to your purchase. Alternatively for an even faster service you may return the product in person with the relevant receipt and returns number to our  store. This means in most cases you will leave with a replacement the same day.

DioMet will not be held responsible for the deterioration of products due to lack of regular cleaning and maintenance. See our maintenance guide for more info or contact us directly.  product-maintenance

Terms and conditions of sale.

DioMet obligation in the event of defective goods, damaged goods, failure to deliver goods, incorrect quantities or incorrect goods shipped will be to either, (a) Offer a full refund to the value of the goods or (b) Offer replacement for any goods of incorrect quantity, defective or damaged. Under no circumstances will DioMet be liable for any consequential, direct or indirect loss arising from any such occurrence stated above. The total liability of DioMet in any event shall not exceed the amount paid by you for the goods.

In purchasing goods on this site you acknowledge that the contract between DioMet and yourself is governed by and interpreted by English Law and that English courts will have jurisdiction in resolving any disputes.

Please note that in an effort to improve products manufacturers continually change or update products. As such the images and descriptions on this site are given as a guide and you may find some products differing slightly to the pictures shown. Please note these terms & conditions may be changed at any time without notice. Please refer to this page for updates.