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    • DioMet Express

    Most of what we make is bespoke. Balustrades, balconies, hinged glass floors, well covers and staircases all go through drawings, manufacture, steel treatments, glass tempering, assembly and packing before they leave us. That takes time, and normally it should.

    DioMet Express is for when it cannot. Where a project is time-sensitive we compress every stage within our control — extended hours and weekends where needed, your job prioritised through the workshop, and expedited processing paid for from our own suppliers wherever it is available.

    What you are buying

    A reduced lead time, agreed in writing before the order is placed. The premium is quoted per order and shown separately.

    When the clock starts

    All lead times run from drawing approval — the date drawings are approved in writing and manufacture can begin. Changes requested after approval reset the agreed lead time.

    What it covers

    Express applies to completion of manufacture: the point at which goods are ready for collection or dispatch. It does not cover transit. Delivery is by third-party courier and their timescales are outside our control.

    Refunds

    We refund the express premium in full if:

    • we miss the agreed date for reasons within our control
    • goods are lost or significantly damaged in transit and have to be remade

    We do not refund it if:

    • the goods are finished on time but you are not ready to receive them, or we cannot make contact
    • the delay is caused by changes to the order after drawing approval
    • a courier misses a delivery date after the goods have left us

    What we will not promise

    A reduced lead time is never guaranteed — several stages depend on outside suppliers. What we will do is tell you plainly what is achievable before you pay for it, and refund the premium if we fall short on our side.

    Express is available on selected online products and can be quoted on bespoke orders. To discuss a time-sensitive project, call 0114 243 9009 or email sales@diometonline.co.uk.

    This page should be read alongside our Terms and Conditions.

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